Chapple Property Management offers a dedicated & professional property management and letting service to both new and seasoned landlords throughout  South East Cornwall. Our aim, is simply to provide the best service possible, assisting you from start to finish, communicating regularly throughout the entire process – whatever the property matter is.

Chapple Property Management are committed in providing the highest level of care and attention to detail throughout the renting of your property. What makes us different is that we have a completely transparent fee structure that is designed with landlords like you in mind.

Service Options

Full Management - 10% & £200 arrangement fee.

We offer two levels of  Management Services. Most of our clients prefer to instruct us on a fully managed basis, which is our most popular service, ideal for those Landlords who are not local or simply wish to enjoy their investment without the day to day hassle and stress that can come in managing property.

What's included?
  • FREE property consultation & advice service
  • Extensive pre-tenancy marketing
  • Erect board outside property
  • Undertaking comprehensive tenant referencing & right to rent checks
  • Preparation of an inventory & schedule of condition
  • Drafting and assignment of a tenancy agreement
  • Registration of tenant’s deposit with an approved scheme
  • Advise utility providers of change of occupancy
  • Collection of rent received providing a written statement
  • Arrange routine repairs as instructed
  • Liaising with contractors
  • Post tenancy deposit administration
  • Property  visits  and liaising with your tenants
  • Specialist advice and support from dedicated staff during the tenancy
  • End of tenancy checkout
  • Processing tenant's deposit on termination
  • Re-marketing property
*£200 arrangement fee and 10% management fee per month*

Tenant Find Service - £350

We also offer a Find Tenant service for those landlords happy to take over the day to day management of their property once a tenant has moved in. We are happy to provide you with whichever suits your individual needs and requirements.

What's included?
  • Extensive pre-tenancy marketing
  •  Erect board outside property
  • Comprehensive tenant referencing & right to rent checks
  • Carry out accompanied viewings (as appropriate)
  • Drafting and assignment of a tenancy agreement
  • Collection of first months rent providing a written statement
  • Collection and payment of the tenant’s deposit to the landlord
  • Provide tenant with method of ongoing payment of rent to landlord
  • Specialist advice and support to the tenancy commencement
*Only £350.00 (all monies deducted from initial rent as received)*

If required, we can also offer:
Full EPC Certification for £75.00
Full preparation of an inventory, with photographs & schedule of condition for £100!

We also offer landlords a separate Rent collection service for 2.5% of rent due

Please note that all our prices are VAT free.


Demand for Property

Demand for quality, competitively priced, rented accommodation is high at present. At Chapple Property Management we offer a free rent assessment to advise you of a realistic rent and give specific advice relating to your property as necessary, as well as outlining the many legal responsibilities required of you as a Landlord, providing practical assistance accordingly.

Experienced Staff

Following an initial interview to establish their suitability, our professional & experienced staff will accompany prospective tenants to your property. Should the applicant wish to proceed with a tenancy, we will instruct Rent Shield, an independent referencing company, to carry out all reasonable steps to thoroughly research tenants background, including ‘right to rent’ checks as part of the Immigration Act, prior to the signing of a tenancy agreement.

We also offer Landlords a referencing ‘Optimum’ cover that provides additional legal cover too, please contact us to discuss this option further.


When you instruct Chapple Property Management, you are instructing an experienced team who will follow stringent policies and procedures to ensure we maximise the return your investment can provide.


We pride ourselves in an open and transparent relationship with our Landlords, by keeping our pricing simple, we have cut out all the unnecessary extra costs that some other agents charge for.   


Our aim is to make your property stand out amongst the myriad of competition, by producing a comprehensive full set of particulars that include detailed photographs of each of our properties. In addition to our busy website that features a dedicated lettings display, we shall also market your property within many local & online advertising platforms too.

Vacating Property

When notice is received or served to end a managed tenancy, we shall liaise with all parties involved. As long as the condition of the property is the same as when the tenants moved in (barring normal wear and tear), there should be no problem. We shall compare the condition of the property with the one undertaken at move in. 

In the event there are proposed deductions from the tenant’s deposit, we will seek to conclude the matter swiftly to the satisfaction of all parties and in accordance with the Deposit Protection Scheme guidelines. When any agreement cannot be reached, support and guidance to refer the matter to an independent case examiner for arbitration is given. 

Moving In

When all the paper work has been completed, we shall carry out thorough and independent reference checks of your proposed tenant, ensuring all the relevant administration is in place prior to any tenants taking occupation.

We shall ensure the agreement is appropriate to the proposed tenancy where all details are executed fully; arranging safety certificates, collecting the required completion funds, and liaising with gas, electricity & water companies, as well as council tax offices once the tenancy has been granted.


Inevitably maintenance issues will arise with your managed property. Chapple Property Management will liaise with you, as required, where any maintenance issues are reported.

For those landlords who do not have their own preferred tradesmen, we are able to offer you a dedicated team of approved professional contractors, service providers and engineers who are able to deal with a wide range of problems or issues when reported. 

All of our approved subcontractors are fully aware of the standards expected in providing a quality professional service.  

Landlords' Frequently Asked Questions

FAQ's about working with us, letting a property or renting as a tenant.
As a rule of thumb the landlord is responsible for the  exterior and interior maintenance and will remain responsible for buildings insurance. The tenant has a responsibility to show a  duty  of care to the property and contents as well as with being  responsible for the council tax, gas, water, electric and telephone accounts. Tenants are also expected to take out contents insurance too.

Insurers must be notified of the letting of your property so that the policy on the structure and contents may be endorsed. Insurance will be invalid if insurers are not correctly informed. Chapple Property Management also advises that insurance specific to contents cover is arranged to protect against possible damage by tenants as we cannot be held responsible for loss or damage to the contents while the property is let.

It is necessary to prepare accounts each year on all properties let, whether they are furnished or unfurnished. Your accounts should be presented to the Inland Revenue indicating what taxation liability might arise. Tax liability is assessed on the tax year running from 6th to 5th April.

You can claim many allowances when letting your property that can be deducted from your profit. Such allowances include letting agent fees, solicitor fees, accountant fees, maintenance and repair work carried out during the letting. Mortgage interest can also be offset; contact your tax accountant for accurate information.


The responsibility of payment of tax depends on whether the landlord lives in the UK or abroad. If the landlord lives in the UK, then the Inland Revenue will assess them for the appropriate tax. If the landlord is abroad then the letting agent will be assessed for tax and we will be responsible for paying it on their behalf on a quarterly basis direct to the Inland Revenue at the current rate of tax of the net rental income.

Since the introduction of self-assessment, it is now possible for landlords to apply for an exemption certificate by completing a “Non-Resident Landlord Form” allowing the agent to continue paying the rental income without deduction of tax.

Yes. If you have a residential mortgage you must seek permission (consent to let) from your lender and fees may apply. For full details contact your mortgage lender.

It is usual for the following parameters to apply:

  • In some cases, a higher rate of interest may be charged

  • In some cases, your mortgage company will levy an administration charge

  • References and tenancies may have to be seen by the mortgage company before granting permission

  • The mortgagors may insist on the correct documentation to ensure reoccupation. They may also insist on the management being conducted by a recognised body such as a member of the National Association of Estate Agents (N.A.E.A) and the Association of Residential Letting Agents (ARLA).

  • It is usual for a length of time to be set that the property can be let for.

  • Permission will usually be given only if the mortgage account has been managed to the lender’s satisfaction

Rents are usually paid on a calendar monthly basis in advance. An account is then raised within a ten -day period and commission deducted along with any relevant charges applicable. Payments are then sent to your bank account and an itemised statement to your address.

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